Cross Cultural Communications

Learning To Speak The Same Language

The Cross-cultural Communication In The New Millennium course is designed to allow our client companies to maximize chances that their multicultural workplace will be productive, efficient, and harmonious. It will also enable our clients to attract and retain high-quality workers of diverse ethnic or cultural backgrounds and increase market share through improving service to their multicultural customer-base.

Following is a list of modules and descriptions for this course.

LEARNING OBJECTIVES AND BENEFITS:

Understanding and Curing Culture Shock
- What is the impact of culture shock in the workplace
- Understanding the emotional impact of culture shock
- Distinguishing personality from culture
- How to cure culture shock
- How to acclimate after culture shock
Recognizing and Valuing Differences:
-Identifying and avoiding stereotypes
-Why do we stereotype
-Why is stereotyping dangerous
-How can we eliminate stereotypes
Self-understanding, a Key to knowing Others
-Identifying our behavior/personality
-Interpreting others behaviors according to the rules
and values of our own culture
-Understanding different personality types
-Why do we cling to our own culture's rules and values
-Why learn about others and ourselves
Learning to Adapt Rather Than Adopt
-Recognizing and appreciating the value of one's own culture
-Adapting to another culture while maintaining an affinity
to one's own culture
-Reducing misperceptions through effective
cross-cultural communication
-Avoid projecting your culture on to others
-Distinguishing Filipino and West India culture from
American culture
The Five-step Cross-cultural Communication Process
-Determining the benefits of communicating cross-culturally
-Recognizing your own assumptions and attitude
-Pitfalls to avoid in communicating cross-culturally
-Remembering your objective in communicating effectively

Understanding Language Diversity
-Assessing how well you're being understood
-Understanding nonnative English speakers
-Encouraging the speaking of English
-Observation, the key to understanding others
-Expect to succeed

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